FAQ
First Time Shopper
Why should I view and purchase my portraits online?There are many reasons why people prefer to proof and order portraits online. Number 1 is convenience. You can now take your time and really proof your images, 24 hours a day. No more waiting inline, you are in charge of when you proof and how long you take. Also, online shopping affords the customer many more portrait options and better pricing.
Is it safe to purchase online at GR8digitals.com?
Yes it is! We have taken every precaution to make our site as safe as possible. First off, you are dealing with a 10 year old company that has taken pride in our work and service for all of these years.
We do not share or sell your personal data. Only companies that need to have any of your information for shipping or banking/credit card processing, will have access to your personal information.
When using any web site for purchasing, be sure that there is a closed padlock icon at the bottom of your browser. This will assure you that your transaction is being placed with a secure web site.
How secure is my credit card information and can it get intercepted when transmitting to GR8digitals?
Your credit card information is always protected by industry standard encryption technology. This means that your credit card or personal information is scrambled when it is sent, and unscrambled when is reaches our server. We use the latest encryption technology that sends packets of your information in different directions through the internet and then reassembles them in our server.
What will GR8digitals do with my data after they collect it?
GR8Digitals will never sell or share your personal information with any individual or company.
Pricing
What are your portrait prices?Pricing (8x10, 5x7, , and wallets) are priced on a sliding scale. The more you order the lower the price! Pricing applies to entier order, not just one proof. Example: 1 8x10 of proof 21, 2 sheets of 5x7 of proof 24 and 5 sheets of wallets of proof 35 = 8 sheets total at $20.00 per sheet. WOW thats a deal!
No extra charge for black and white portraits.
1 sheet $27.50
2-3 $24.50
4-6 $22.00
7-9 $20.00
10-15 $16.50
16-20 $15.50
21-50 $14.25
Larger Portaits
10x13 $60.00 11x14 $82.50 16x20 $99.00
Canvas Masonite Portraits
8x10 $115.00 11x14 $165 16x20 $192.50
Custom Signature Portraits start at $335.00
4x6 Image (4"x6" @ 200ppi) 1 Image $15 2-3 $13.50 4-6 $12 7-10 $10 11-15 $9 per image.
5x7 Image (5"x7" @ 200 ppi) 1 Image $17.50 2-3 $16 4-6 $15 7-10 $13 11-15 $11 per image.
8x10 Image (8"x10" @ 300 ppi)1 Image $50.00 2-3 $45 4-6 $40 7-10 $37.50 11-15 $35 per image.
NO REFUNDS ON DIGITAL IMAGE PURCHASES. NO EXCEPTIONS.
All prices subject to change without notice.
***During Holiday Season Dec. 1st-Dec. 15th. these product will be shipped 5-7 days from order date.***
How much are the Custom Photo Greeting Cards?
Custom Photo Greeting Cards are priced on a sliding scale. The more you order the lower the price. No extra charge for black and white image. Price includes envelope.
26 minimum $2.50 per card
28-50 $2.38 per card
52-100 $2.25 per card
102-150 $2.13 per card
152-200 $2.00 per card
202-250 $1.95 per card
252-300 $1.90 per card
302-400 $1.85 per card
Prices subject to change without notice.
***During Holiday Season Dec. 1st-Dec. 15th. this product will be shipped 5-7 days from order date.***
GR8Digitals Web Site
Event
How do I find my event and select a sitting time for my family?
What times are available for my event?
6. To check on your “Sitting Time” click on the box available with the time you would like only available times are listed on the page and all available times will be shown. If a time slot has already been taken, it will not appear on the list.
I want to change my sitting time or event date, how do I do it?
Call us
How does our event work?
Click on the "Family" link at the top of the page for a detailed explanation.
Photography
How long will the photographer spend with my family?All indoor sittings are scheduled for 10 minutes. Outdoor sittings are scheduled for 10 minutes.
How many images will the photographer take of my family?
Our photographers will take, on average, 8-12 images of your family.
Do you choose my complimentary portrait for me?
Yes
How do you print my portraits?
GR8Digitals uses state of the art digital printers, with the highest quality silver halide chemical process. This is direct digital continuous tone printing, which produces photo prints far superior to ink jet or other printing types.
What type of portrait paper do you use?
GR8Digitals uses the world’s best photo paper. Fuji Crystal Archive paper. Not only does this paper offer the best photo quality but also offers durability and is resistant to fading.
Will my prints last?
Yes!! We use real, top quality photo paper, not ink jet or dye sublimation paper. Your portraits should last 50-75 years.
Viewing and Ordering
How do I login to view my proofs?1. Log into our affiliate web site www.backprint.com/gr8digitals Enter your code # given at the event
2. Scroll through the images (there are usually several pages of proofs, make sure that you check the next page for more proofs) find and click on the image you wish to select.
How long will images be available online?
1.6-9 months.
How long do I have to order, so that my school or organization receives it's percentage donation?
First, your school or organization must have 20 families confirmed for your event to qualify for the donation. You have 30 days from the posting of the images on our web site to order and have it count towards your organization's donation.
How long do I have to select my complimentary portrait?
We allow 90 days from the date of your event.
Shipping
I have not received my portrait or upgrade and it has been over 4 weeks, what should I do?
Contact our customer service rep at 310-251-7007and we will track your portraits.
How long will it take to get my portraits?
1. Your family’s portraits (via USPS) and Holiday Photo Greeting Cards (via UPS) will be shipped within 2 weeks of your event.
2. All upgrades and any portraits 11x14 and up will be shipped within 4-6 weeks of your event date (via UPS).
****During the Holiday Season, from Nov.25 thru Dec 15, all orders will be shipped within 5 day of ordering. Shipping may take several days.****
My portraits were bent in shipping, how do I get them reprinted?
1. Put the damaged portraits back in the mailer and place a note inside stating that they were damaged in shipping.
2. Mail them back to the address provided
3. We will reprint your portraits with in 3 week and ship them back to you, no charge.
4. If you wish not to pay the return postage, take the damaged portraits and mailer to your local Post Office and request that they pay for the return postage.
5. Damaged portraits must be returned to us within 5 days of your receipt of the portraits.
My upgrade was damaged by UPS, how do I get it reprinted?
1. Contact UPS at www.UPS.com and notify them of the damage.
2. Call our customers service at 310-251-7007and let us know about the damage.
3. Return the damaged portrait to us, via UPS.
4. We will reprint your upgrade and reship it within 4 weeks of your report.
Privacy
Viewing event proofs as a group.1. With the introduction of our new online web site security was our #1 priority when we designed and implemented our own site.
2. Only families that have created an account and registered for an event can view our proof images.
3. We monitor the shipping addresses of all portraits that we mail. If we see a different address we contact the family and verify there relations to the family.
What if I do not want my family’s proofs shown on your web site?
1. Currently we do not have a way to display your family’s images separately.
2. One suggestion is to view your family’s images immediately upon posting them, ordering your portraits and then request that we remove your family’s images.
3. You could also call and have your family’s images removed from the event, and schedule a private viewing at your home.
4. If you are uncomfortable, with our online proofing and purchasing, the best route for your family would be to schedule a private sitting. This would ensure total privacy for you and your family.
Credit card security.
Your credit card information is always protected by industry standard encryption technology. This means that your credit card or personal information is scrambled when it is sent, and unscrambled when is reaches our server. We use the latest encryption technology that sends packets of your information in different directions through the internet and then reassembles them in our server.
What if I do not want to use a Credit Card.
An on line check process is available for you.
Computer
I am having trouble with my Mac. Any suggestions?Try one of these browsers for MAC users Camino 0.8.4 - Mozilla 1.7.12 - Firefox 1.0.7 -Browsers for Mac OS X
Your web page does not open properly.
Make sure that you are logging in through your web bowser address bar. Some customers where having problems opening our web page with a link from an email.
Go to your web browser address bar and type in www.gr8digitals.com click go or enter.
Guarantee Info
What kind of guarantee do you offer on your portraits?If you are not happy with your portraits we will reprint them for you at no charge, to correct any printing problems. If you are not happy for any other reason we will refund 100% of the purchase price (we do not refund shipping). Just return your portraits to us within 30 days of reciept, with a note stating problem, and we will refund your account within 21 business days.
What guarantee do you offer on you Bordered Photo Cards?
We will reprint your Bordered Photo Cards for quality issues, such as color correction, or blemishes on the print. We will not reprint them for incorrect spelling on family greeting or misordering of border. We do not offer a refund on Bordered Photo Cards. So double check your choice before you order!
Can I get a refund for my sitting fee?
We will refund your sitting fee if you contact us 24 hours prior to your event. If you do not contact us we will consider your sitting fee a donation. We will not refund your sitting fee after you have had your portraits taken.
What guarantee to you have on the Image CD?
We do not offer our 100% money back guarantee on the Image CD.